Terms of service
Terms and Conditions – PELa Ceylon Teas (Pvt) Ltd
Welcome to PELa Ceylon Teas (Pvt) Ltd. These Terms and Conditions govern your access to and use of our website, as well as the purchase of products offered through our online platforms. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
1. Use of the Website
a. You must be at least 18 years of age to use this website or place an order.
b. You are responsible for maintaining the confidentiality of your account details, including login credentials, and for all activities carried out under your account.
c. You agree to provide accurate, complete, and up-to-date information during registration, checkout, and any other interactions with our website.
d. You agree not to use our website for any unlawful, fraudulent, or unauthorized purposes.
2. Product Information and Pricing
a. We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate. However, minor variations may occur, and we do not guarantee that all information is error-free or complete.
b. Prices are subject to change without prior notice. Promotions, discounts, or special offers are available for a limited time and may be subject to additional terms and conditions.
3. Orders and Payments
a. By placing an order, you are making an offer to purchase the selected products in accordance with these Terms and Conditions.
b. PELa Ceylon Teas reserves the right to accept, reject, or cancel any order at its sole discretion, including but not limited to cases of product unavailability, pricing errors, or suspected fraudulent activity.
c. You agree to provide valid and current payment information and authorize us to charge the full order amount, including applicable taxes and shipping charges, to your selected payment method.
d. Payments are processed through secure third-party payment gateways. PELa Ceylon Teas does not store or have access to your complete payment details.
4. Shipping and Delivery
a. We will make reasonable efforts to dispatch and deliver orders within the estimated timeframes provided.
b. Delivery times are estimates only and may vary depending on location, courier services, and other external factors beyond our control.
5. Returns and Refunds
a. All sales are final. Our Return & Refund Policy applies to all purchases and forms an integral part of these Terms and Conditions.
b. Due to the nature of our products, returns, exchanges, and refunds are not permitted except in cases where incorrect or damaged items are delivered, as outlined in our Return & Refund Policy.
6. Intellectual Property
a. All content on this website, including text, images, logos, trademarks, graphics, and design elements, is the intellectual property of PELa Ceylon Teas (Pvt) Ltd or its licensors.
b. No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent from PELa Ceylon Teas.
7. Limitation of Liability
a. To the fullest extent permitted by law, PELa Ceylon Teas (Pvt) Ltd, its directors, employees, affiliates, or partners shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our website or products.
b. All products are provided “as is” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
8. Amendments and Termination
PELa Ceylon Teas reserves the right to amend, update, suspend, or terminate these Terms and Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the revised terms.
9. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.
10. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us:
📧 Email: info@pelaceylonteas.com
🌐 Website: www.pelaceylonteas.com
Call or WhatsApp:+94704411511